Account Information and Order Records
No email address is needed to create an account; a username and password are sufficient. An email address is optional, and this service does not require one for account creation. Account details are used for authentication, access management, and subscription delivery. Keep your login credentials secure.
Orders and after-sales support involve plan details, order status, payment method, transaction identifiers, and refund records. These are used to verify payments, activate subscriptions, and handle disputes. Data usage and reset status are used to apply plan rules, not to track browsing. Details and attachments submitted through a support ticket are used to address the relevant issue. Do not send passwords, full subscription links, or unrelated personal information.
Scope of the No-Logs Policy
VPNAudio does not record which websites users access through its subscription services, store browsing content or lists of destinations, or retain connection logs that could reconstruct an individual's browsing history. These connection logs are not kept as historical records, so there is no feature for searching a user's past destinations.
Temporary operating states generated to establish a connection are used only for that communication and are not turned into persistent browsing histories. Account data usage, order records, and troubleshooting information submitted by users are not browsing logs. Such information is handled only as needed for billing, service delivery, and troubleshooting.
Site Analytics and Browser Storage
The marketing website uses analytics to understand page views, referral categories, and entry-point clicks, helping us improve content and navigation. These analytics concern use of the website; they are not records of activity on subscription routes and should not include passwords, subscription credentials, or sensitive payment information.
Cookies and local storage are used to maintain session status, login credentials, and interface preferences. The user panel requires browser storage to keep you signed in, and language preferences may be used on future visits. You can restrict cookies or clear site data in your browser settings. Clearing local login data means you will need to sign in again; it does not also delete your server-side account or orders.
Third-Party Payments and Data Sharing
Supported payment methods are Alipay / WeChat / USDT. Payments are handled by the relevant third-party payment provider, whose pages may collect information needed to complete a transaction. VPNAudio uses order details and payment results to verify payments; do not provide payment account passwords in support tickets.
Information shared with payment providers is limited to what is needed to process a transaction. Review the relevant third party's privacy policy before paying. Selling account details is not a business purpose of this service. If disclosure is legally required, information will be handled only to the extent required and necessary.
Retention Periods and Deletion Requests
Data is retained according to its purpose, not kept indefinitely by default. Account details are retained for as long as needed to manage accounts and subscriptions. Order and refund information is retained for as long as needed to verify transactions, handle disputes, and meet applicable legal obligations. Support tickets and analytics data are deleted or de-identified once their purpose has been fulfilled. This policy does not promise a fixed deletion timeline that has not been confirmed.
Sign in to the user panel and use the support ticket portal to request access to, correction of, or deletion of account information, specifying the scope of your request. Account ownership must be verified before processing. Deletion may affect your ability to use a subscription. Information that must be retained due to an open order, dispute, or legal obligation will be restricted in use, and the reason will be explained. Account deletion and refunds are handled separately; see the Refund Policy for refund rules.
Policy Updates and Privacy Requests
Policy changes will be published on this page, and the date at the top will be updated. Significant changes to data use or handling will be announced on the website or in the user panel. Where separate confirmation is required, changes will be implemented only after that confirmation is obtained.
If you have questions about the scope of data collection, retention reasons, or the outcome of a deletion request, submit a privacy request through a user panel support ticket. Include the relevant page, a description of the issue, and any necessary order identifier. Please redact unrelated personal information in attachments. For other terms related to service use, see the Terms of Service.